Monbus

The QR code which appears in the printed ticket has a function for the user:

When you use a code QR reader application and when you scan the ticket code, you will access directly to the section “Manage your reservation” of the web www.monbus.es. There, you will be able to make all the necessary arrangements you want (to modify the ticket, to cancel it, to add special baggage, etc.)
For a good reading of the code, we recommend you not to fold the ticket and keep it in good conditions.

You should get in contact with the Customer Service, calling the information phone number regarding the online sale +34 982 29 29 00. You can also contact via email by means of the following e-mail address: info@monbus.es

No it isn’t, the transport company is only obliged to cover the base services established in the concession, but it is not obliged to enable reinforcement vehicles.

You can ask for a budget without obligation through the module located in the section Vehicle Renting with driver of the web. If you want, you can also end this process in an easy way following the Step by Step guide. As soon as we receive your request we will get in contact with you to confirm the type of service to be hired and we will send you a personalized budget if so you wish.
You can also get in contact with the Renting Department by means of the email info@monbus.es or calling the phone number +34 982 29 29 00.
In any case we will attend you in a personalized way in accordance with your needs.

There is no time limit to make the reservation, but we recommend you to hire the service at least 24 - 48 hours before, for a proper planning of the service concerned. However, if a request is received less than 24 - 48 hours before the date of the service, we will provide all the means to attend it successfully.

In the private services there is not a fixed itinerary, so you should choose the itinerary you are interested in. Anyway, we will be pleased to help you to plan your itinerary on the basis of our experience.

The equipment of the vehicle may vary depending on your needs and on the characteristics hired (for example Wi-Fi, tables of game, WC, individual plugs, etc).
We invite you to discover the general characteristics of our renting vehicles in our fleet section of the web. You will be able to choose among modern minibuses and buses and renting luxury cars with driver.

For reasons of hygiene, it is forbidden to eat or drink inside the bus.

It is strictly forbidden to smoke inside the vehicles according to the Law 28/2005, 26^th December, (BOE 27th December).

Yes it is, if it is cancelled at least 48 hours in advance. On the contrary, if it is cancelled within the 24 hours previous to the day of the service, the 50% of the amount contracted will be charged. If a service is cancelled the same day, you will be penalized with the 75% of the amount contracted. Therefore, we recommend you that, to the extent possible, take into account this circumstance.