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You will be able to buy tickets for your journey in this web if the online sale is available for this journey. If the online sale is not available for a particular journey and you want to know where you can buy your ticket, you can check our section of routes and points of sale or contact with us through different means. More routes will be incorporated to the online sale very soon but if you are really interested in a certain route to be available send us an email to: sugerencias@monbus.es indicating us the departure point and destination of the journey or journeys you consider proper.

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Summary

FREQUENTLY ASKED QUESTIONS

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Questions

  • What is the Renting and how does it work?

    The Renting offered through the web page www.monbus.es is a comprehensive long-term renting service for vehicle fleets. Find all the necessary information in our Renting section.

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    If the answer to your question has not been satisfactory, you can give us some contact details and we will be pleased to solve your doubts.
  • What are the advantages of hiring a Renting?

    The main advantages the Renting represents for the customer are:

    - Financial and fiscal saving.
    - Time saving.
    - Comfort.
    - Availability of a fleet updated and in perfect conditions.

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  • What is included in a vehicle Renting service?

    In the Renting contracts the company takes charge of:

    - Buy and sale services.
    - Payment and management of MOT.
    - Comprehensive insurance.
    - Maintenance of the vehicle.
    - Tyre replacement.
    - Repairs and roadside assistance.
    - Other optional services.

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  • What is the minimum and maximum term to establish a Renting contract?

    As a general rule, in order to establish a Renting contract a period of between two and five years is agreed.

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  • Can a private individual hire the Renting service?

    Yes, he/she can. Our services can be hired by public bodies and companies and private individuals.

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  • Can the vehicle be bought at the end of the contract?

    Yes, the vehicle can be bough at the end of the contract. This option would be possible applying the residual value the company stipulates for the vehicle.

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  • What happens at the end of the contract?

    When the Renting contract ends you have several options:

    - You can hire the Renting service again, with new vehicles.
    - You can buy the vehicle/s you have used.
    - Or simply the contractual relationship comes to an end with the removal of the vehicle.

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  • How can I contact the Renting department directly?

    You can contact us in several ways:

    Email: renting@monbus.es
    Phone: +34 982 29 29 04
    Fax: +34 982 29 29 08
     

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  • How can I make a suggestion?

    If you want to make a suggestion in order to improve some of our services or simply to send us your particular needs, you can do that by means of the Suggestion Box provided in the Contact Section. If you want to make a complaint you should do that by means of the official book completed by the Administration.

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  • How are the cancellation expenses of the ticket calculated?

    The cancellation expenses of the ticket vary depending on the date of purchase and the closeness to the departure date.
    - The cancellations carried out between the date of sale and 48 hours immediately prior to the departure of the service will imply a penalization of 10% of the total amount of the ticket.
    The cancellations carried out between the 48 hours previous to the departure and 2 hours immediately prior to the departure of the service will imply a penalization of 20% of the total amount of the ticket.
    It won’t be possible to cancel tickets once the barrier of the two hours previous to the departure has been overcome. In this case, the 100% of the amount will be lost.

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