FREQUENTLY ASKED QUESTIONS : Objetos Perdidos
Questions
- What should I do in case of loss of baggage or lost objects?
In this case, you can conduct a complaint in the official book (completed by the Administration) you have at your disposal in the different vehicles providing the services and in the offices of the company. In the same way, you can contact the Customer Service, calling the phone number +34 982 29 29 00 or sending an email to the address: info@monbus.es
- Must the company respond to the objects lost during the service of transportation?
According to the conditions of the service, the vigilance of the hand luggage correspond to the passenger with whom they go, for that reason the company does not take the liability of the damages that could be suffered, neither in case of robbery or lost of them.
Finally we remind you that, if you wish, you can make a claim for these facts on the Official Claim Book (authorised by the competent Administration) which is at your disposal at the ticket offices and on the vehicles of the company.