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You will be able to buy tickets for your journey in this web if the online sale is available for this journey. If the online sale is not available for a particular journey and you want to know where you can buy your ticket, you can check our section of routes and points of sale or contact with us through different means. More routes will be incorporated to the online sale very soon but if you are really interested in a certain route to be available send us an email to: sugerencias@monbus.es indicating us the departure point and destination of the journey or journeys you consider proper.

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Summary

FREQUENTLY ASKED QUESTIONS : Vehicle renting with driver (Private Service)

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Questions

  • I want to rent a vehicle with driver to travel in group, how can I do?

    You can ask for a budget without obligation through the module located in the section Vehicle Renting with driver of the web. If you want, you can also end this process in an easy way following the Step by Step guide. As soon as we receive your request we will get in contact with you to confirm the type of service to be hired and we will send you a personalized budget if so you wish.
    You can also get in contact with the Renting Department by means of the email info@monbus.es or calling the phone number +34 982 29 29 00.
    In any case we will attend you in a personalized way in accordance with your needs.

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  • I want to rent a vehicle with driver. How far in advance can I make the reservation?

    There is no time limit to make the reservation, but we recommend you to hire the service at least 24 - 48 hours before, for a proper planning of the service concerned. However, if a request is received less than 24 - 48 hours before the date of the service, we will provide all the means to attend it successfully.

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  • When I hire a private service do we have to adapt ourselves to a fixed itinerary or, on the contrary, can we decide the itinerary that best meets our needs?

    In the private services there is not a fixed itinerary, so you should choose the itinerary you are interested in. Anyway, we will be pleased to help you to plan your itinerary on the basis of our experience.

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  • What will be the equipment of the vehicle I hire?

    The equipment of the vehicle may vary depending on your needs and on the characteristics hired (for example Wi-Fi, tables of game, WC, individual plugs, etc).
    We invite you to discover the general characteristics of our renting vehicles in our fleet section of the web. You will be able to choose among modern minibuses and buses and renting luxury cars with driver.

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  • Is it possible to eat and drink in the renting vehicles?

    For reasons of hygiene, it is forbidden to eat or drink inside the bus.

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  • Is it allowed to smoke in the renting vehicles?

    It is strictly forbidden to smoke inside the vehicles according to the Law 28/2005, 26th December, (BOE 27th December).

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  • Is it possible to cancel the service without any kind of cost?

    Yes it is, if it is cancelled at least 48 hours in advance. On the contrary, if it is cancelled within the 24 hours previous to the day of the service, the 50% of the amount contracted will be charged. If a service is cancelled the same day, you will be penalized with the 75% of the amount contracted. Therefore, we recommend you that, to the extent possible, take into account this circumstance.

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