On 21 December, with the starting of school holidays, the new transport on demand system comes into operation, so some bus routes combine school and regular bus services.
The novelty is the creation of a call center to unify the service because before users had to call to different bus companies depending on where they want to travel. Besides, a new website ( www.bus.gal ) will be available in order to provide all the information about on demand services.
Users who need to request an on demand service will have to callat 988 68 78 00. They have to say from where to where they need to travel and the operator will give them timetables available. On the same call they can make more than one request and the user will get a booking number. Customer service hours are: from 8:00 to 20:00 on working days. Both, cancellations and requests should be notified the day before until 20:00 in the afternoon.