COMPANY
OURS PRINCIPLES
Our Internal Policy is about one basic goal: the satisfaction of ours customers. The continuous improvement of the security, quality and sustainability is part of our everyday.
Our Management System PolicyAll companies joined to Monbus provide services following the most strict standars of quality, environmental and security.This philosophy is developed through specific initiatives in diferent work fields.
OUR MISSION
A High-Quality Transport for Everyone
Since ours origins our main goal has been to offer a safe, comfortable and punctual transport to ours customers. To make of your journey a pleasant journey we invest in the renewal of the fleet, so we offer to ours customers the latest advances in terms of security and comfort. More than a half of ours buses are fitted with advanced WiFi systems which allow to access to free and quality internet on more than one thousand routes everyday.
20 million of passengers have already travelled with Monbus. Quality surveys show that 96,8% of them would do it again. We continue working to improve ours services and satisfy ours customers.
Our reason of being from the beginning until now…” Your destination, our origin”
OUR MISSION AND VALUES
Your security our priority
Our buses fufill the most higher standars in terms of security. The renewed fleet have: LDWS, BAS. This latest technology combined with ABS reduces the braking distance in emergency cases. All theses elements plus stability control systems, traction control and electronic distribution of braking help to increase the security.
Our drivers receive training on security and they have enough work experience to react quickly to any unexpeted incident. Driver’s hours system ensures customers the best service.
Have a modern fleet fitted with the last advances in terms of security and comfort.
CHECK CERTIFICATIONSENVIRONMENT ALWAYS PRESENT
Within our Environmental Policy we adapt to new measures in order to optimize energy consumption and reduce greenhouse gas emissions. We are aware of climate change, so we try to do all we can to reduce emissions impact.
The puchase of more than 117 new vehicles with EUROV and EUROVI systems between 2014/2015 we have achieved the reduction of CO2 emissions impact by 4% per traveller. Through the constant renewal of the fleet we set out the aim of reducing emissions by up to 24% for the next 6 years.
Ours employees received training on good energy practises to promote the correct segregation and recycling of waste, the reduction of paper consumption, the use of natural light, the regulation of the temperature at 20 degrees, the turn-off of the screens and the use of power saving mode (black screen).
CHECK CERTIFICATIONSRecruitment policy
Our Recruitment Policy is based on equality standards, without discrimination on grounds of sex, race, age or any other particular condition.
Within the work environment the Department of Human Resources focuses its efforts on work-life balance of all workers.
Our staff is highly qualified and is part of a company that has been recognized by the London stock exchange in the report 1000 companies that inspire Europe as one entity in continuous expansion that drives the european economy.
If your are interested in any of ours job offers, visit our employment section; there, you can select the position which you want to applied, fill in the form and send us your CV to take part in ours recruitment processes. Good luck!
CHECK CERTIFICATIONSOur service is based on these three pillars: Security, Quality and Sustainability, which allow us to offer a really pleasant journey.
MANAGEMENT SYSTEM POLICY
MONFOBUS S.L. AND PEOPLE TRANSPORT COMPANIES BELONGING TO THE SYSTEM:
- · AGUAS DEL INCIO, S.A.
- · ALCALABUS S.L.
- · AUTO INDUSTRIAL S.A.
- · LA REQUENENSE DE AUTOBUSES CARMEN LIMORTE S.A.
- · AUTOBUSES ALSINA S.L.
- · AUTOBUSES DE PONTEVEDRA, S.A.
- · AUTOBUSES URBANOS DE LUGO, S.A.
- · AUTOS ARCADE S.L.
- · CASTROMIL, S.A.
- · ELEUTERIO LÓPEZ Y CIA S.L.
- · EMPRESA MONFORTE S.A.
- · EMPRESA VILLALÓN S.A.
- · EMPRESA VIUDA DE J. DOMÍNGUEZ, S.L.
- · GÓMEZ DE CASTRO S.A.
- · LA HISPANO IGUALADINA, S.L.
- · MONFOBUS S.L.
- · MALDEASA S.L.
- · MONBUS URBANOS S.A.U.
- · RÍAS ALTAS, S.A.
- · TRANSPORTES LA UNIÓN, S.A.
- · URBANOS DE TALAVERA S.A.
- · UTE ALCALABUS S.L. - EMPRESA MONFORTE , S.A.U. - CASTROMIL, S.A.U. (UTE SERVICIO AEROBÚS)
- · UTE EMPRESA MONFORTE , S.A.U. - CASTROMIL S.A.U. - ALCALABUS, S.L. (UTE HORTA I GRÀCIA)
- · UTE EMPRESA MONFORTE , S.A.U. - CASTROMIL S.A.U. - ALCALABUS, S.L. (UTE SANT BOI)
- · UTE HISPANO - CASTROMIL - EMSA (UTE LADO AIRE)
- · UTE HISPANO - CASTROMIL - EMSA - TUSA - GÓMEZ - AGUAS DEL INCIO (UTE LADO TIERRA)
- · UTE XG-623
- · UTE XG-626
- · VIGO - BARCELONA S.A.
In Monbus, as companies dedicated to road passenger transport, we aspire to achieve business excellence with the aim of providing a quality, safe, accessible and sustainable transport service. As proof of this, the present Integrated Policy reflects the principles that guide our operations and, consequently, we are committed to:
● Comply with laws and regulations relevant to its business activities, so as to ensure that our operations strictly adhere to applicable legal requirements. In addition, we are responsible for adhering to codes of practice and other voluntary commitments to which the organisation subscribes.
● We are committed to allocating the resources necessary to achieve our objectives, with careful consideration of financial, operational and organisational aspects. The company will integrate its objectives as a framework including quality, safety, environmental, social responsibility, information security and energy goals.
● To value the opinions of customers, staff and other interested parties in the handling of complaints, orienting our efforts in the effective resolution of their concerns to guarantee customer satisfaction.
● Ensure the protection of the environment, including the prevention of pollution and other environmental commitments outlined by Monbus.
● To the extent possible, reduce or minimise the environmental impacts associated with the development of our activity, including the consumption of hydrocarbons, GHG emissions, water, energy and waste generated.
● Actively promote the rational use and consumption of energy by supporting the acquisition of energy efficient products, equipment and services and design to improve energy performance.
● Promote and improve fleet service and equipment with the aim of progressing efficient driving performance.
● Provide safe and healthy working conditions for the prevention of work-related injuries and health deterioration. As well as, eliminate and reduce OSH hazards and risks. Furthermore, the company shall ensure the views of workers through participation and consultation of workers or through their representatives.
● Promote good road safety practices with the aim of eliminating road traffic fatalities and serious injuries.
● Adopt the necessary measures to ensure an effective response to exceptional emergency situations and collaborate with other entities in the development of specific plans.
● Implement and maintain a culture of wellbeing in the organisation, which provides safe, healthy and environmentally committed work environments, promoting healthy lifestyles among employees, the community and their families.
● Conduct and periodically review a risk analysis based on recognised methods that enable us to establish the level of information security and minimise the associated risks. As well as involving all stakeholders in information security activities and procedures.
● Ensure accessible services for all people and promote an inclusive environment, meeting DALCO requirements for accessibility.
● Desarrollar la actividad de forma responsable, respetando los principios de responsabilidad social descritos en el código de conducta interno, así como la rendición de cuentas, transparencia, la igualdad de oportunidades, comportamiento ético, respeto a los grupos de interés, al principio de legalidad, a la normativa internacional de comportamiento y a los derechos humanos.
● Develop the activity in a responsible manner, respecting the principles of social responsibility described in the internal code of conduct, as well as accountability, transparency, equal opportunities, ethical behaviour, respect for stakeholders, the principle of legality, international standards of behaviour and human rights.In order to ensure the adequacy of this policy, periodic reviews will be carried out. In addition, to ensure that all staff are aware of it, the management system policy will be publicly displayed on our buildings. It will also be accessible on our website to all interested parties, allowing anyone outside the company to consult it at their convenience.
CSR Annual Report
As an exercise of informative transparency, Monbus puts at the disposal of all the groups of interest the annual sustainability report which includes questions related to objectives, their degree of fulfilment and the relevant issues derived from our decisions and activities.
Non-Financial Information Status Report
The publication of the Non-Financial Information status report is intended to be an exercise in the organisation's transparency with stakeholders by providing information on environmental, personnel, human rights, due diligence and sustainability issues.
Complaints and suggestions management report
Monbus has monitored the management of complaints and suggestions in our field of action. For this purpose, we present the annual report of complaints and suggestions received and processed according to ISO 10002 guidelines.