Our Internal Policy is about one basic goal: the satisfaction of ours customers. The continuous improvement of the security, quality and sustainability is part of our everyday.Our Management System Policy
All companies joined to Monbus provide services following the most strict standars of quality, environmental and security.This philosophy is developed through specific initiatives in diferent work fields.
A High-Quality Transport for Everyone
Since ours origins our main goal has been to offer a safe, comfortable and punctual transport to ours customers. To make of your journey a pleasant journey we invest in the renewal of the fleet, so we offer to ours customers the latest advances in terms of security and comfort. More than a half of ours buses are fitted with advanced WiFi systems which allow to access to free and quality internet on more than one thousand routes everyday.
20 million of passengers have already travelled with Monbus. Quality surveys show that 96,8% of them would do it again. We continue working to improve ours services and satisfy ours customers.
Our reason of being from the beginning until now…” Your destination, our origin”
OUR MISSION AND VALUES
Your security our priority
Our buses fufill the most higher standars in terms of security. The renewed fleet have: LDWS, BAS. This latest technology combined with ABS reduces the braking distance in emergency cases. All theses elements plus stability control systems, traction control and electronic distribution of braking help to increase the security.
Our drivers receive training on security and they have enough work experience to react quickly to any unexpeted incident. Driver’s hours system ensures customers the best service.
Have a modern fleet fitted with the last advances in terms of security and comfort.CHECK CERTIFICATIONS
ENVIRONMENT ALWAYS PRESENT
Within our Environmental Policy we adapt to new measures in order to optimize energy consumption and reduce greenhouse gas emissions. We are aware of climate change, so we try to do all we can to reduce emissions impact.
The puchase of more than 117 new vehicles with EUROV and EUROVI systems between 2014/2015 we have achieved the reduction of CO2 emissions impact by 4% per traveller. Through the constant renewal of the fleet we set out the aim of reducing emissions by up to 24% for the next 6 years.
Ours employees received training on good energy practises to promote the correct segregation and recycling of waste, the reduction of paper consumption, the use of natural light, the regulation of the temperature at 20 degrees, the turn-off of the screens and the use of power saving mode (black screen).CHECK CERTIFICATIONS
Our Recruitment Policy is based on equality standards, without discrimination on grounds of sex, race, age or any other particular condition.
Within the work environment the Department of Human Resources focuses its efforts on work-life balance of all workers.
Our staff is highly qualified and is part of a company that has been recognized by the London stock exchange in the report 1000 companies that inspire Europe as one entity in continuous expansion that drives the european economy.
If your are interested in any of ours job offers, visit our employment section; there, you can select the position which you want to applied, fill in the form and send us your CV to take part in ours recruitment processes. Good luck!CHECK CERTIFICATIONS
Our service is based on these three pillars: Security, Quality and Sustainability, which allow us to offer a really pleasant journey.
MANAGEMENT SYSTEM POLICY
MONFOBUS S.L. AND PASSENGER TRANSPORT COMPANIES BELONGING TO THE SYSTEM:
- EMPRESA MONFORTE S.A.
- VIGO – BARCELONA S.A
- MONBUS URBANOS S.A.U
- AUTO INDUSTRIAL S.A.
- ELEUTERIO LÓPEZ Y CIA S.L.
- RÍAS ALTAS, S.A. ALCALABUS S.L.
- CASTROMIL, S.A.
- LA HISPANO IGUALADINA, S.L.
- AUTOBUSES DE PONTEVEDRA, S.A
- AGUAS DEL INCIO, S.A.
- AUTOS ARCADE S.L
- AUTOBUSES ALSINA S.L.
- AUTOBUSES ALCALA 2010, S.L.
- GÓMEZ DE CASTRO S.A.
- AUTOBUSES URBANOS DE LUGO, S.A.
- TRANSPORTES LA UNIÓN, S.A.
- EMPRESA VILLALÓN S.A.
- EMPRESA VIUDA DE J. DOMÍNGUE, S.L.
- LA REQUENENSE DE AUTOBUSES CARMEN LIMORTE S.A.
- UTE LA HISPANO IGUALADINA S.L.
- EMPRESA MONFORTE S.AU.
- CASTROMIL, S.A.U
As passenger transport companies they direct their efforts to:
1.- SATISFYING CUSTOMERS' NEEDS and increase their quality, security perception and Environmental Protection of our services.
2.- WORKING ON THE REDUCTION OF ENVIRONMENTAL EFFECTS of our activities: reducing the consumption of hydrocarbons, atmospheric emissions, noise levels and improvement the separation process of waste generated.
3.- GUARANTEEING THE COMPLIANCE WITH REQUIREMENTS undertaken with Civil Services, as well as with customers. Complying with legislation and regulation relating to service, as well as environmental, use and consumption of energy, energy efficiency, health and safety at work, road safety and universal accessibility legislation and regulation.
4.- IDENTIFYING ALL RESOURCES both human and technologicals to ensure service efficiency improvement and, for that reason, we introduce new technologies available in our sector (new vehicles, new ways of communication, etc.)
5.- MOTIVATING AND TRAIN PEOPLE who belong to our organisation in terms of continuous quality service improvement, environment protection, safety management, health at work, road safety management and universal accessibility.
6.- UNDERTAKING A COMMITMENT TO PREVENT damage to health of our staff and customers in order to reduce work and traffic accidents.
7.- PROMOTING THE RATIONAL USE AND CONSUMPTION OF ENERGY supporting the purchase of energy efficient products, equipments and services.
8.- PROMOTING THE CONTINUAL IMPROVEMENT in order to increase the service’s quality, the prevention of pollution, the reduction of energy impact, safety and universal accessibility
9.- GUARANTEEING the availability of information and necessary resources to achieve the goals
10.- DEVELOPING THE ACTIVITY IN A RESPONSIBLE MANNER, a firm commitment of respect to the principles of social responsibility.
This policy will be reviewed periodically in order to adapt it to the way of working of the company. This policy will be shown in public at the premises of MONBUS in order to inform all staff. In the same way, it will be available for anyone who wants to have access to it.